At PetKind Co., we care about every detail — including your post-purchase experience.
If for any reason you need to request a return or exchange, we’re here to help with speed, clarity, and respect.
Return Window
You may request a return within 7 calendar days of receiving your order.
This period ensures that you have time to evaluate the product and reach out if something isn’t right.
Return Conditions
To qualify for a return, the following conditions must be met:
The item must be unused
It must be in the same condition as when it was received
It must be in its original packaging
Proof of purchase must be provided (order number or receipt)
Important Notice
Please do not send the product back to the manufacturer.
Contact us through our official support channel first — we’ll guide you step by step.
Exchanges
We only offer exchanges for items that arrived damaged or with manufacturing defects.
If that’s the case, please email our support team with:
Your order number
A brief explanation of the issue
Clear photos of the product
We’ll be happy to assist you and offer the best possible solution.
Refunds
Once we receive your returned item and it passes inspection, you will be notified via email whether your refund is approved.
If approved, the refund will be processed automatically to your original method of payment (credit card, PayPal, etc.) within a few business days.
Delayed Refund?
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card provider — it may take time to post
Reach out to your bank — processing times can vary
Still need help? Contact our support team and we’ll assist you
Items on Sale
Products purchased on sale or with discounts will be refunded based on the final price paid at checkout, not the full retail price.
How to Request a Return or Exchange
Simply email our team via the “Contact Us” page.
Be sure to include your order number and a brief description of your request.
We’ll respond within 1 business day with all the next steps.
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
