Privacy Policy

At PetKind Co., your trust is our top priority. We treat your personal information with care, transparency, and the highest level of security.

1. Information We Collect
When you make a purchase on our website, we collect essential data such as your name, email, shipping address, and payment information.

We also collect technical data like IP address, browser type, and operating system during your visit to improve your experience and our platform performance.

If you authorize, we may send you emails with news, updates, and content related to PetKind Co. and our products.

2. Consent
How do we obtain your consent?
By providing personal information to complete a purchase, verify your payment, or request a service, we understand that you consent to the collection and use of your information for those specific purposes.

For secondary purposes, such as marketing campaigns, we will ask for your explicit permission or offer a clear opt-out option.

How can I withdraw my consent?
If you change your mind, you may withdraw your consent at any time by contacting us via the email listed in our Contact page. We will process your request promptly and respectfully.

3. Disclosure of Information
We will only disclose your personal information if required by law or if you violate our Terms of Service.

4. Platform & Secure Payment (Shopify)
Our website is hosted on Shopify, a globally recognized and secure e-commerce platform.

Your data is stored using encrypted technologies and protected behind secure servers and firewalls.

When you use a direct payment gateway, your credit card information is encrypted through PCI-DSS (Payment Card Industry Data Security Standard) protocols. These details are used only for the time required to process your transaction, and are deleted automatically after completion.

5. Third-Party Services
Certain third-party providers, such as payment gateways and shipping partners, may access specific data as needed to fulfill their roles in the transaction.

These partners follow their own privacy policies, and we recommend reviewing their terms to understand how your information is handled.

Please note: when you leave our website or are redirected to an external link, you are no longer governed by this Privacy Policy or our website’s Terms of Use.

6. Data Security
We follow strict industry best practices to protect your personal information from loss, misuse, unauthorized access, alteration, or destruction.

All transactions are processed in a secure SSL environment and encrypted with AES-256 technology, ensuring your data is safe and protected.

7. Cookies
We use cookies to improve your browsing experience. You may choose to accept or disable them at any time.

Here are some of the cookies we use:

_session_id: tracks your session to provide a personalized experience

_shopify_visit: monitors visits for analytics

cart: stores cart contents

storefront_digest: identifies visitors with access to password-protected pages

8. Age of Consent
By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any of your minor dependents to use this site.

9. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time.
Any changes will take effect immediately upon being posted on our site.

In the event of a merger or acquisition, your information may be transferred to the new owners to ensure continued service and communication.

Questions?
If you have any questions regarding this policy or wish to speak with us, please contact our team via our Help Center.
We’re here to support you with the care and respect you deserve.