Questions About Your Order?

Questions About Your Order? We’re Here to Help – With Kindness and Care.

From your first click to your pet’s delight, every detail matters — especially your peace of mind.

ORDER & PAYMENT
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, and Discover.
All payments are securely processed through Stripe, a globally trusted payment gateway that keeps your data fully protected.

Is it safe to shop at PetKind Co.?
Absolutely. We use advanced SSL encryption — the same security technology used by top global brands.
Your personal and payment information is safe from start to finish.

Can I easily contact your team?
Yes! Our customer support is warm, human, and fast.
Just send us an email at petkindco@gmail.com and we’ll respond within 1 business day with the attention you deserve.

Can I use more than one discount code?
No — only one discount code can be applied per order.
However, you can combine it with sale items, giving you even more value at checkout.

How do I get free shipping?
Look for products marked with a “Free Shipping” label.
Once added to your cart, all other items in your order will qualify for free shipping too — automatically.

ORDER CHANGES
Can I change my order after placing it?
Yes — as long as it hasn’t been shipped yet.
Once a tracking number is issued, no further changes can be made.

I entered the wrong email. What now?
No worries! Just email us at petkindco@gmail.com with the subject “Correct My Info”, and include your correct email address.
We’ll update your order details right away.

Can I change my shipping address?
Yes — if your order is still in the processing stage.
Please send your updated address as soon as possible to petkindco@gmail.com.
Once shipped, we’re unable to change delivery details.

SHIPPING & TRACKING
How long does it take to process and ship my order?
After payment is confirmed, your order goes through a preparation phase that takes 3 to 10 business days.
Once shipped, your tracking number will be sent automatically to your email.

When will my tracking link become active?
Your tracking number will usually be active within 3 business days after shipping.
If it says “not found,” don’t worry — it’s just waiting for carrier updates.

What’s the average delivery time?
Our products are shipped from logistics centers in the U.S., Europe, and Asia.
The average delivery time is 11 business days, depending on your location and seasonal factors.

Is the shipping reliable?
Yes! We work with reputable international shipping partners, and all orders include full tracking.
Our commitment is to deliver your order safely, efficiently, and with the care your pet deserves.

💬 Still Have Questions?
We’re here to make your experience smooth, joyful, and stress-free — from purchase to delivery.
At PetKind Co., every detail matters — especially your peace of mind.

Need help? Email us at: petkindco@gmail.com
We’d love to hear from you! 🐾